Frequently Asked Questions

Everything you need to know about shopping at The Neon Cactus Studio

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your desert-inspired looks sooner.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our more tailored pieces.

Do you offer international shipping?

Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

How should I care for my Neon Cactus apparel?

To keep your colors vibrant, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and direct sunlight during drying to prevent fading.

Can I change or cancel my order after it has been placed?

We process orders quickly, but we can make changes if you contact us within 1 hour of placement. After that, we are unable to modify orders as they have moved to our fulfillment center.