Returns & Exchanges

At The Neon Cactus Studio, we want you to glow in your new look; if you are not completely satisfied, we offer returns and exchanges on unworn items within 30 days of delivery. Please ensure all original tags are attached and the garment is in its original condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip to ensure our team can identify your return quickly.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing